Get the Right Person for the Job
A while back we wrote a whitepaper that talks about getting the right person for the project at hand. Today I had a conversation with a partner where we talked about how many services groups are more interested in utilization rates and bench time than they are about doing what is right for the customer. While I agree keeping people engaged and billable is important, I also believe taking care of the customer has to take priority. While the prior mindset may work for a while, in the long term, that strategy is not sustainable.
Customers are pretty smart, and when they sense they are the guinea pigs for a person learning the new software, they are only patient for a little while.
Moral is: Get the right people for the project so the customer gets value quickly. “Time to Value” is going to be one of the biggest strategic difference-makers in the coming years. And, if you have the wrong skill-set on the project, the customer is not going to get value quickly.
